Customer service

Questions about products and water filtration

Simply click on the individual areas to find out the most important information step by step.
Questions about jugs
Which jugs are dishwasher-safe?
What is the difference between BRITA Meter and BRITA Memo
How do I activate the BRITA Meter?
How do I activate the BRITA Memo?
Questions about filter cartridges
How do I prepare my BRITA water filter cartridge?
What can I do with my used filter cartridges?
The inside of the cartridge foil is damp. What can I do?
Is there a best before date for filter cartridges?
How long can a cartridge be used for?
There are white built ups in some of my kitchen appliances as my boiling pot or my kettle. What is it?
What are BRITA filter cartridges made of, and what is it that they do?
What should the user do with the filter cartridge if he is going on holiday for any length of time?
What about the durability of the BRITA filter cartridges?
How does the MAXTRA cartridge work? What is hidden inside the cartridge?
There are black particles in my water after filtering - what are these?
Are the contents of the cartridge safe?
Do BRITA cartridges remove fluoride?
What happens when the cartridge is full/exhausted? Can impurities leak back into the water?
If the BRITA water remains in contact with the filter cartridge - will the removed impurities be released back into the water?
Questions about BRITA Pressurised Systems
What is the advantage of using a BRITA Pressurised System?
P 1000 Filtration and P 3000 Filtration
How does the BRITA Tap work?
How do I know when to exchange the filter cartridge?
What exactly does the cartridge filter and how long will it last?
Can I exchange the cartridge myself?
Why is it important to change the filter cartridge when it is exhausted?
How will I know if a BRITA Tap fits my sink?
Is there a guarantee on the BRITA Tap?
Can I speak to a real person for further information?
Questions about On Line Active Plus
What is the advantage of using a BRITA Pressurised System?
How does the On Line Active Plus System work?
Can I change the cartridge myself?
Why is it important to change the filter cartridge when it is exhausted?
How will I know if On Line Active Plus system fits my sink?
Is there a guarantee on the BRITA Tap?
Can I speak to a real person for further information?
Questions about On Line Active Direct
Can I install an Online Active System by myself?
Is there a guarantee on the system?
Can I speak to a real person for further information?
General questions
What are the benefits of BRITA filtered water?
What is the best way to store BRITA filtered water?
What is water hardness and why is it important to remove it?
What should I do with my water filter, if my water supplier has notified me that there is a problem with the tap water?
Is BRITA filtered water suitable for steam irons?
Is filtered water the same as distilled water?
I am on a potassium restricted diet-is filtered water suitable for me?
The choice is yours

Any queries about the product, filters and spare parts, please contact BRITA service line during office hours from 9:00-18:00 Monday thru Fridays.

 

Free service line:

0800-811-157

(for general telephone service only)

 

Cell Phones please dial:

02-2911-1157

(Base on the local city phone rates; mobile phone rates may be different)

Contact form
Do you have questions? Simply use the contact form to share your question with us.Contact